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FAQ

Will your Company remove my lights as well as install them?

Absolutely, our company is dedicated to providing you with a beautiful Holiday display, as well as taking all of the burden out of shopping for necessary materials, installing lights, and removing the lights after the holiday season. We will remove all of the lights and materials that have been used for your display, and carefully put them away for next year.

When do we remover your lights?

We generally like to remove your lights within the 1st two weeks of

  January.  We will try to set that appointment up on your installation date.

How do you calculate your labor estimate?

There are several factors that contribute to the estimated price of a job. These factors include the complexity of the display, electrical constraints, and of course the length of time necessary to complete the job. We take our time on each and every job, and pride ourselves on providing you with the most professional displays in town.  If you contact us by phone, we will ask a series of questions and consult with you on what type of display you desire. Based upon what you'd like done, we'll put an estimate together for you.  An important fact to remember is that we'll work within any budget, as our success is based partially on our service-oriented flexibility. If the cost is acceptable, we'll schedule a time to take care of the work. Just a note, our service will generally cost less if we're able to perform the work early in November as opposed to the pre-holiday rush that typically starts after November 10th.

 What happens if I have a problem with my lights?

Our qualified installers are trained to take all of the necessary measures to prevent any problems with your lights. However, if you do have a problem with your display, we have full time service technicians to correct the problem as soon as possible except for our “Got your Own Lights Package”.

Why should I choose you to decorate my house instead of another company or individual?

There are many reasons why you should choose us for your decorating needs. The top two are experience and customer service. Our company has years of experience in the field of decorating homes, businesses and commercial properties. With this experience comes reliability, knowledge, service, and a very high level or quality that is hard for anyone to match. Our customer service is second to none. You can rest assured that every effort is being made to ensure 100% customer satisfaction.

Can you provide references?

Yes, at your request, we will be happy to provide you with a list of past commercial and residential clients.

 How far in advance do we need to schedule our install?

 Due to an extremely short season, the sooner you can schedule the better chance you have of getting your lights installed. We recommend having your date scheduled by November 10th. The slots book up faster than you can imagine. We start installing in October. October customers receive an early bird discount of 30%. Customers having us install their lights in the first two weeks of November will receive a 20% discount. (Remember the lights don't have to be turned on until you're ready.)

 What areas do you provide service to?

 We generally cover: the Denver Metro Area, if your service area is 25-35 miles a trip charge of $50 dollars will be added to cover the install and removal. Locations further then 35 miles please call for trip charge fee. We are looking to have specific days to take care of Boulder County, Fort Collins, Colorado Springs and Pueblo and cities in between.  If there are 3 or more contracts in the previous areas for that day there would only be a $50 trip fee per customer.  Get your friends together and save Money.  See our Discount tab for more information.  Contact us if you have any questions. 

 What if you use our lights for installation, Is there a warranty for the lights going out?

When you go with our “Got Your Own Lights” product, there is not a warranty on the lights going out.  There is a release that you will have to sign before we will install your lights.

 Do you provide lights and supplies, or will you hang and use mine?

We can do either. Please see our Residential or Commercial Tab for More info.  If we are going to use your lights and supplies, we ask that you have enough to complete the job and that the strands are not tangled when we arrive to put your display together. If you don't have lights, or don't have enough, we have a full inventory for you to choose from. The same goes for supplies. We'll work with your existing extension cords, etc., but will happily provide ours if  you need them. 

Can I rent/lease the lights from you?

 Yes, we do have all-inclusive rental programs available.  Please  see our Residential or Commercial tab for more information or ask your lighting consultant for details.

Do we need to be home for the installation?

Not necessarily, but would prefer you are if it works with your schedule. Our trained installation teams can complete an installation whether you are there or not. In some cases the power supply access may be behind a locked door, and the home owner must ensure it is unlocked prior to installation or be home to grant us access.

 Can we pay with credit card?

 No. To keep our prices as low as they are for you, we only accept check or Cash for payment.